Questions and answers about Nordea Finance
Here we have collected questions and answers about SG Finans now being a part of Nordea.The merger
SG Finans as a company will continue as today, but the name will be changed to Nordea Finance Equipment.
Nordea Finance Equipment AS will until further notice continue as a separate legal entity within Nordea.
If you have a designated contact person, you can still contact this person until further notice. Otherwise you can contact customer service in the company you have an agreement with.
SG Finans joins Nordea Finance. The current local companies in Nordea Finans and the new Nordea Finance Equipment (formerly SG Finans) will for the time being be two separate legal entities with limited opportunity to treat customers and partners as one entity until the companies are integrated in the future.
Nordea Finance Equipment AS will have the same organisation number as it had when it was called SG Finans AS.
Factoring/Accounts receivable financing
Yes, until further notice you will keep the same contact person.
Yes, you need to change the notification text on your invoices. Contact your customer service agent if you have not received an e-mail about this.
The beneficiary must also be changed to Nordea Finance Equipment AS.
Yes, it will be changed to: fakturainnsending@nordeafinance.com
Select Nordea Finance Equipment AS.
My customer relationship
No, for the time being the rates and terms will remain as per your agreement with SG Finans.
Yes, for the time being Nordea Finance Equipment and Nordea Finans are two separate entities with different rates and terms.
No, that will not be affected.
No, until futher notice your agreements will remain as they are.
Until futher notice you will have to relate to both companies.
No, it will not be affected.
Yes, it's still valid. Agreements signed after 1 October will be with Nordea Finance Equipment AS. The organisation number will be the same.
No, it will not be affected.
No, we are two separate legal entities and are not allowed to share data without the customer's express consent.
Until further notice Nordea Finance Equipment (formerly SG Finans) and Nordea Finans are two separate companies with different prices and terms. If you have questions regarding prices and terms, please contact your contact person.
Contact Person
The personal e-mail address of your contact should end with @nordeafinance.com instead of @sgfinans.no. The phone number is the same.
The customer portal
No, for the time being we are two separate legal entities and are not allowed to share data. Consequently, you will only see data regarding your customer relationship with Nordea Finance.
No, you must log in with BankID with the company you have an agreement with.
No, you log in from the website of the company you have an agreement with.
Invoice
Until further notice it will be the same account number, but the invoice will come from Nordea Finance Equipment, so the beneficiary will be changed.
Yes, this will not be changed.
No, you don't need to do anything, as the organisation number will remain the same.
Yes, Nordea Finance Equipment AS is the former SG Finans AS. The bank account number is the same, so the payment will reach the correct account.
Buy out
The processing of your buy-out request will be the same as today and will be handled by the company you have an agreement with.
Auction
Payment and delivery will be arranged with Nordea Finance Equipment rather than SG Finans.
Customer service
The phone number is the same, but the e-mail address will be changed to kundeservice.no@nordeafinance.com
You have to contact the company you have an agreement with.
No, until further notice we will continue working as before with the same procedures and processes
Yes, we are two different companies and will until further notice have different procedures and processes.
Websites
It's www.nordeafinance.no.
www.nordeafinance.se
www.nordeafinance.dk
The solution will remain with the same functionality, but the name will be changed to Partnerhub and there will be a new design.
Yes, its www.partnerhub.no.
www.partnerhub.dk
www.partnerhub.se
The customer portal will remain with the same functinality, but it will have a new design.
webFactoring will remain with the same functionality, but there will be a few minor changes to the design.
Locations
No, for the time being we will keep the same addresses.
Yes, we have the same phone numbers until further notice.
Yes, we will until further notice be in the same locations as before 1 October.
Agreements
Current agreements will still be in effect with the same terms and conditions as before 1 October.
Get in touch with the company you already have a customer relationship with or that you would like to enter into a new agreement with. If you have a designated contact person, you can contact him/her as usual.
Get in touch with your contact person in the company you have an agreement with today.
Get in touch with your contact person in the company you have an agreement with today.
Yes, it will still be valid.