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Questions and answers about Nordea Finance

Here we have collected questions and answers about SG Finans now being a part of Nordea.

The merger

Will the company SG Finans cease to exist? Arrow Down

SG Finans as a company will continue as today, but the name will be changed to Nordea Finance Equipment.

What happens going forward? Arrow Down

Nordea Finance Equipment AS will until further notice continue as a separate legal entity within Nordea.

If you have a designated contact person, you can still contact this person until further notice. Otherwise you can contact customer service in the company you have an agreement with. Arrow Down

If you have a designated contact person, you can still contact this person until further notice. Otherwise you can contact customer service in the company you have an agreement with.

What is the difference between Nordea Finans and Nordea Finance Equipment? Arrow Down

SG Finans joins Nordea Finance. The current local companies in Nordea Finans and the new Nordea Finance Equipment (formerly SG Finans) will for the time being be two separate legal entities with limited opportunity to treat customers and partners as one entity until the companies are integrated in the future.

Does Nordea Finance Equipment have the same organisation number as SG Finans? Arrow Down

Nordea Finance Equipment AS will have the same organisation number as it had when it was called SG Finans AS.

Factoring/Accounts receivable financing

Will we keep the customer service agent we have today? Arrow Down

Yes, until further notice you will keep the same contact person.

Is there something we as a factoring customer have to do? Arrow Down

Yes, you need to change the notification text on your invoices. Contact your customer service agent if you have not received an e-mail about this.
The beneficiary must also be changed to Nordea Finance Equipment AS.

Will the e-mail address for submission of invoices be changed? Arrow Down

Yes, it will be changed to: fakturainnsending@nordeafinance.com

Which organisation should be selected in our ERP solution? Arrow Down

Select Nordea Finance Equipment AS.

My customer relationship

Will Nordea Finance Equipment have other rates and terms than SG Finans? Arrow Down

No, for the time being the rates and terms will remain as per your agreement with SG Finans.

Will Nordea Finance Equipment have other rates and terms than Nordea Finans? Arrow Down

Yes, for the time being Nordea Finance Equipment and Nordea Finans are two separate entities with different rates and terms.

I am a customer with Nordea Bank. Will this be affected by the merger? Arrow Down

No, that will not be affected.

I am a customer with both Nordea Finance Equipment (formerly SG Finans) and Nordea Finans. Will my agreements be merged into just one agreement? Arrow Down

No, until futher notice your agreements will remain as they are.

I am a customer with both Nordea Finance Equipment (formerly SG Finans) and Nordea Finans. Which company should I relate to? Arrow Down

Until futher notice you will have to relate to both companies.

I've bought insurance through my customer relationship with SG Finans. Will this be affected by the change of ownership? Arrow Down

No, it will not be affected.

I’ve received an offer from SG Finans. Is this still valid after 1 October? Arrow Down

Yes, it's still valid. Agreements signed after 1 October will be with Nordea Finance Equipment AS. The organisation number will be the same.

I've just signed an agreement with SG Finans. Will this be affected by the merger? Arrow Down

No, it will not be affected.

Nordea Finans has called me. Can't you share customer data? Arrow Down

No, we are two separate legal entities and are not allowed to share data without the customer's express consent.

I see that Nordea Finans offers a lower price for a product. Can I get the same terms with Nordea Finance Equipment? Arrow Down

Until further notice Nordea Finance Equipment (formerly SG Finans) and Nordea Finans are two separate companies with different prices and terms. If you have questions regarding prices and terms, please contact your contact person.

The customer portal

Can I view my customer relationship with both Nordea Finans and Nordea Finance? Arrow Down

No, for the time being we are two separate legal entities and are not allowed to share data. Consequently, you will only see data regarding your customer relationship with Nordea Finance.

Can I use the same login details with Nordea Finans and Nordea Finance Equipment (formerly SG Finans)? Arrow Down

No, you must log in with BankID with the company you have an agreement with.

Do the companies share the same URL for login to the customer portal? Arrow Down

No, you log in from the website of the company you have an agreement with.

Invoice

Do I have to change the account number for the invoice payment? Arrow Down

Until further notice it will be the same account number, but the invoice will come from Nordea Finance Equipment, so the beneficiary will be changed.

Will I receive the invoices as usual, with the same due date as before? Arrow Down

Yes, this will not be changed.

We're using the EHF format. Is there something we should do? Arrow Down

No, you don't need to do anything, as the organisation number will remain the same.

I’ve received a payment reminder/debt collection notice from SG Finans AS. When I’m making the payment, the beneficiary is Nordea Finance Equipment AS. Is this correct? Arrow Down

Yes, Nordea Finance Equipment AS is the former SG Finans AS. The bank account number is the same, so the payment will reach the correct account.

Buy out

We have requested a buy-out in SG Finans. What will happen? Arrow Down

The processing of your buy-out request will be the same as today and will be handled by the company you have an agreement with.

Auction

I've just won an auction. Will anything happen regarding payment and delivery? Arrow Down

Payment and delivery will be arranged with Nordea Finance Equipment rather than SG Finans.

Customer service

Is the contact details for customer service the same? Arrow Down

The phone number is the same, but the e-mail address will be changed to kundeservice.no@nordeafinance.com

Can I contact both Nordea Finans and Nordea Finance Equipment (formerly SG Finans)? Arrow Down

You have to contact the company you have an agreement with.

Will Nordea Finance Equipment have other procedures and processes than SG Finans? Arrow Down

No, until further notice we will continue working as before with the same procedures and processes

Will Nordea Finance Equipment have other procedures and processes than Nordea Finans? Arrow Down

Yes, we are two different companies and will until further notice have different procedures and processes.

Websites

What is the new URL for Nordea Finance Equipment? Arrow Down

It's www.nordeafinance.no.

www.nordeafinance.se

www.nordeafinance.dk

Will SG Finans24 disappear? Arrow Down

The solution will remain with the same functionality, but the name will be changed to Partnerhub and there will be a new design.

Will SG Finans24 have a new URL? Arrow Down

Yes, its www.partnerhub.no.

www.partnerhub.dk

www.partnerhub.se

Will the customer portal (Kundeportalen) disappear? Arrow Down

The customer portal will remain with the same functinality, but it will have a new design.

Will webFactoring disappear? Arrow Down

webFactoring will remain with the same functionality, but there will be a few minor changes to the design.

Locations

Will you change the office and postal addresses? Arrow Down

No, for the time being we will keep the same addresses.

Do you still have the same phone number? Arrow Down

Yes, we have the same phone numbers until further notice.

Will the local offices remain? Arrow Down

Yes, we will until further notice be in the same locations as before 1 October.

Agreements

What happens to all the agreements we have with SG Finans? Arrow Down

Current agreements will still be in effect with the same terms and conditions as before 1 October.

If I would like to enter into an agreement now, which company should I get in touch with? Arrow Down

Get in touch with the company you already have a customer relationship with or that you would like to enter into a new agreement with. If you have a designated contact person, you can contact him/her as usual.

Can I move agreements so all my agreements are with one company? Arrow Down

Get in touch with your contact person in the company you have an agreement with today.

Can I move my agreements between Nordea Finance Equipment (formerly SG Finans) and Nordea Finans? Arrow Down

Get in touch with your contact person in the company you have an agreement with today.

I am a supplier and have received an order/finance confirmation from SG Finans. Will this still be valid after 1 October? Arrow Down

Yes, it will still be valid.